Confirm coverage before purchase
Your quotation or order confirmation specifies applicable warranty arrangements. A manufacturer's warranty may have regional restrictions; no universal warranty period is assumed.
JINAN ONO TRADE
Warranty & RMA
A clear route for after-sales requests.
Warranty coverage depends on the product, manufacturer, region and agreed order terms.
Start an RMA request
Email sales@jinanonotrade.com with the order or invoice number, model, serial number, fault description and relevant photos. Do not include device passwords or unnecessary personal data.
Wait for return instructions
Return authorisation, destination, packaging and shipping responsibility must be agreed before dispatch. An RMA request does not itself constitute acceptance of a claim.
Assessment and resolution
Repair, replacement, credit or another resolution depends on the applicable warranty and assessment. Damage, misuse, unauthorised modification and consumables may be excluded under the agreed terms. Back up and remove personal data before returning a device.
Order-specific conditions are confirmed in the written quotation and order confirmation.